Informativa sui rimborsi

Return & Exchange Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, please contact us at Support@glowgift.co.uk. Please note that returned items must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

You can contact us at any time if you have questions about returns at tranthaokieunhi1997@gmail.com.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can promptly evaluate and resolve the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, and plants), customized products (such as special orders or personalized items), and personal care products (such as cosmetics).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about whether a specific item is eligible for return.

We do not accept returns for sale items or gift cards.

Exchanges

The quickest way to ensure that you receive the item you want is to return your current item and, once the return is approved, place a new order for the desired item.

14-Day Cooling-Off Period in the European Union (EU)

Regardless of the terms above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing an explanation.

As stated above, the item must be in the same condition as when you received it: unworn, unused, with all original tags attached, in its original packaging, and accompanied by a receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 7 business days. Please note that your bank or credit card company may also require additional time to process and post the refund.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at Support@glowgift.co.uk

Specific Exchange and Return Conditions

Exchanges: We only accept exchanges for the same color and same design if the returned item is sent back within 7 days of the delivery date. Customers are responsible for the shipping costs for both the outbound and return shipments.

Refunds: We DO NOT accept returns for refunds. NOT eligible for exchange or return.

Discounted Ao Dai (20%–30% off): Ao Dai items purchased at a 20%–30% discount are NOT eligible for exchange or return.